eleventwentyeightcandleco

Shipping and Policies Information

Orders will always be shipped as soon as possible, Once your item(s) are ordered it will be placed in the mail within 1-2 business days - all packages will be shipped via USPS with tracking numbers - USPS delivery times may vary.

Pickup Orders are also available.

All products sold at www.eleventwwentyeightcandleco.com  are designed and made in small batches.

If we are out of stock it will take 1-2 weeks to replenish the item. 

We ship to the address on your order form so if you need to amend the address, please email us at [email protected] in a timely manner and we’d be more than happy to correct the address for you, if the address is incorrect on your order form and the package has already been shipped, we are not responsible for replacing products shipped. Once the package states it has been delivered, we are not responsible for stolen or lost packages.

If you have any questions about your shipment, do not hesitate to write eleventwentyeightcandlecandleco.comto solve it.

POLICIES

If any products received are damaged, incomplete, or incorrect, please email an attached photo of damaged products and order form within TWO DAYS after the delivery date to receive a replacement product (refunds will not be given for damaged product a replacement will be sent). If not brought to our attention within the said amount of time claim will NOT be accepted. We are not responsible for lost or stolen packages. All sales are final, due to sanitary reasons products cannot be exchanged or returned. 

ORDER CANCELLATIONS:

Order cancellations can be made within 24 hours of purchasing, if not made within said amount of time ALL SALES ARE FINAL, and you will no longer be able to cancel the order. If you need to amend your order in any way, please email us at [email protected]

RIGHT TO REFUSE SALE:

ElevenTwentyEight Candle Co has the right to refuse orders at our sole discretion for any reason we see fit. If we see a reason fit enough to refuse an order, we will be refunding the entire purchase immediately and will refuse all future purchases.